FAQ

Questions? We've got answers.


Explore for clear, detailed responses to commonly asked questions about our products and practices at Le Rub. We’re committed to providing you with the information you need to make informed decisions about your suncare.


Can't find what you're looking for? Submit your question or reach out directly at support@lerub.com.

Order & Returns

Do I need an account to place my order?

You can shop without creating an account. However, if you register with us, you’ll enjoy the following
benefits:
• Track your orders and review past purchases
• Request an exchange or return directly from your account
• Save your address and card details so you can shop even quicker in the future.

Can I return my order?

Returns can only be requested if you have an account. You have 14 days to return your order.
To be eligible for a return, your item must be unopened, unused, and in the same condition that you
received it. It must also be in the original packaging.
You will be responsible for paying the shipping cost for returning your item(s). Shipping costs are non-
refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All approved returns must be sent back to us with a trackable shipping method.
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If your retursn is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

I'm unable to place an order for some reason, what should I do?

Please send an email to support@lerub.com and hopefully we can help identify the problem.

Payment

How do I redeem my digital giftcard?

Purchasing a digital gift card creates a unique code. You will receive the gift card and the personal code directly after you purchased. The gift card recipient can enter this code at checkout to subtract the gift card value from their order total.

When will my order be charged?

If you pay by Debit Card or PayPal, Le Rub will collect the payment when your order is placed on our
website.
If you pay by Credit Card, the payment is usually taken once your order is processed and ready to
ship, though your bank or card issuer may reserve the order amount in your account immediately.

Which payment methods do we accept?

Visa
Mastercard
Amex
PayPal
Bancontact
Ideal
Apple Pay
Google Pay

Deliveries & Shipment

When will I receive my order?

Your order will be processed the same day when ordered before 10pm (CET), otherwise the next day.
You will receive an email with tracking information once your order ships. 
We ship Monday to Friday excluding public holidays. Le Rub relies on courier services to ship all
orders. Deliveries are done on working days during regular business hours; not on holidays.

Do I need to pay Duties?

VAT is included in our purchase prices. Custom duties, taxes and related charges are applicable to
their order upon delivery, if your order is being shipped outside of the EU, you may need to pay duties
or taxes and related charges in order to receive your order. There could be a delay in delivering your
order if you don’t pay the charges immediately. 
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as
customs policies and import duties vary widely from country to country. We recommend contacting
your local customs office for current charges before you make an order, to avoid any unexpected
charges. 
If for any reason you don’t pay the import or duty charges, then we have the right to charge you for
any additional costs that might be charged to us because of this. Once you have paid, your order will
be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us.

Why doesn’t Le Rub ship to my country?

Maybe this is due to international trading agreements and/or local customs restrictions. We may also be unable to ship certain items to your location because of market sunscreen regulations. We'll let you
know if this is the case once you proceed to order. In any case, we’re always working to expand to
more territories, including yours so please stay tuned for more updates here.

Account & Privacy

How do I reset my password?

If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgot password’ instructions on this page.

Is my personal data protected?

We keep your personal data private and confidential and only use it with your consent or if legally
permitted to.

For further details, please see check our Privacy Policy.

Everyday Sunscreen

Can I mix Everyday Sunscreen with my face cream?

Yes, you can but keep in mind that it will diminish the SPF factor so be mindful of reapplication or direct sun exposure. We recommend layering it over your day cream.

Can I mix Everyday Sunscreen with my foundation?

Yes, you can but keep in mind that it will diminish the SPF factor so be mindful of reapplication or direct sun exposure. We recommend layering it over your day cream.

Is Everyday Sunscreen suitable for sensitive skin?

Yes, it’s formulated for sensitive skin, offering gentle but very effective protection.

Will Everyday Sunscreen clog my pores?

No, Everyday Sunscreen is non-comedogenic and will not clog your pores.

Can Everyday Sunscreen be used on children?

Everyday Sunscreen can be used on children. Consult your doctor before using on children under the age of two.

Is SPF 30 enough when I have fair skin?

Yes, SPF 30 is a good choice for fair skin to provide protection from the sun. It's important to reapply it when heading out for prolonged sun exposure.

Do I need to apply Everyday Sunscreen 15 minutes before sun exposure?

No, you don't need to apply Everyday Sunscreen 15 minutes before sun exposure because of the mineral SPF factor it contains. It works immediately to provide protection.

Is there fragrance in Everyday Sunscreen?

We've incorporated a 100% natural scent to infuse a soft, summery fragrance. This all-natural fragrance is preservative-free and carries a low risk of allergies.

Is there Nano Zinc in Everyday Sunscreen?

No, we use a non nano zinc in all our suncare products.

Is SPF30 sunscreen suitable for daily use?

Yes, you can use SPF30 sunscreen daily to protect your skin from UV damage, even on cloudy days.

What are the benefits of using Everyday Sunscreen?

SPF30 sunscreen helps prevent sunburn, reduces the risk of skin cancer, and slows down premature aging caused by the sun.

Can I apply makeup over Everyday Sunscreen?

Absolutely! You can apply makeup over Everyday Sunscreen SPF30 to keep your skin protected and looking great.

How often should I reapply Everyday Sunscreen?

It's essential to reapply SPF30 sunscreen every 2 hours or more frequently if you're swimming or sweating.

Does Everyday Sunscreen protect against UVA and UVB rays?

Most sunscreens primarily protect against UVB rays, but our Everyday Sunscreen also offer broad-spectrum protection against UVA rays.

Will Everyday Sunscreen make my skin feel greasy?

Not at all! Everyday Sunscreen is designed to be lightweight and non-greasy for comfortable wear.

I have acne prone skin, will Everyday Sunscreen make my acne worse?

Absolutely not, quite the opposite. Our Everyday Sunscreen is non-comedogenic, and the zinc we use is a wonderful anti-inflammatory ingredient that helps soothe acne and heal scars.

Can I use Everyday Sunscreen if I have Rosacea or Couperose?

Yes! Everyday Sunscreen is gentle and suitable for those with Rosacea or Couperose. It's made with Zinc Oxide, which is very gentle and reduces inflammation. Almond oil in the sunscreen is full of Vitamins E, A, C, and D, which help heal the skin. Plus, it has hyaluronic acid for extra hydration.

All-Day Sunscreen

Can I use All-Day Sunscreen on my face?

While it's primarily designed for the body, you can use All-Day Sunscreen on your face, but we find our Everyday Sunscreen is better for that purpose.

Is there fragrance in All-Day Sunscreen?

We've incorporated a 100% natural scent to infuse a soft, summery fragrance. This all-natural fragrance aroma is preservative-free and carries a low risk of allergies.

Is there Nano Zinc in All-Day Sunscreen?

No, we use a non nano zinc in all our suncare products.

Is SPF 30 enough when I have fair skin?

Yes, SPF 30 is a good choice for fair skin to provide protection from the sun. It's important to remember to reapply it when heading out for prolonged sun exposure.

Can I use All-Day Sunscreen every day?

Yes, you can use All-Day Sunscreen SPF30 daily to protect your skin from the sun's UV rays, even on cloudy days.

Can All-Day Sunscreen be used on children?

Yes, All-Day Sunscreen can be applied on children from 2 years and older. It’s a family friendly product.

Is All-Day Sunscreen SPF30 suitable for sensitive skin?

Yes, it’s formulated for sensitive skin, offering gentle but very effective protection.

How often should I reapply All-Day Sunscreen?

Reapply every 2 hours, or more frequently if you're swimming or engaging in physical activities.

Do I need to apply All-Day Sunscreen 15 minutes before sun exposure?

No need to wait, as our mineral filter starts working immediately upon application.

Sunset Serum

How does Sunset Serum help after sun exposure?

Sunset Serum is enriched with ingredients that soothe and repair your skin after sun exposure, reducing redness and promoting skin recovery.

Can I use Sunset Serum as an SPF booster?

Yes, you can! Applying Sunset Serum before your sunscreen can enhance its effectiveness due the Acerola Ferment which is rich in Vitamin C.

What are the hydrating benefits of Sunset Serum?

Sunset Serum is formulated with hydrating ingredients that help replenish moisture, leaving your skin feeling soft and nourished.

When should I apply Sunset Serum after sun exposure?

Apply Sunset Serum immediately after sun exposure to help cool and soothe your skin and continue using it as part of your daily skincare routine.

Can I use Sunset Serum on sensitive skin?

Sunset Serum is suitable for all skin types, including sensitive skin, thanks to its gentle and hydrating formula.

How often should I use Sunset Serum?

You can use Sunset Serum daily as part of your skincare routine, and it's especially beneficial after sun exposure or in the morning under your Everyday Sunscreen when you want to boost your sun protection.

Can I layer Sunset Serum under my make-up?

Absolutely! Sunset Serum is lightweight and can be applied under make-up, ensuring your skin stays hydrated throughout the day.

Does Sunset Serum have a strong scent?

Sunset Serum has no added fragrance but due to the ingredient is designed to have a pleasant, subtle fragrance that enhances your skincare experience without being overpowering.

What makes Sunset Serum different from other after-sun products?

Sunset Serum stands out because of its multifunctional use, combining after-sun repair, SPF boosting, and hydrating properties in one product.

Is Sunset Serum only for use after sun exposure?

No, Sunset Serum can be used in the morning too. You can layer it under your Everyday Sunscreen to boost your SPF protection and hydration, or simply apply it under your favorite day cream.

What makes Sunset Serum calming?

Cucumis Sativus (cucumber) fruit extract is a potent force of anti-inflammatory properties and antioxidants. Vast amounts of vitamins and minerals work to repair dry and sun-damaged skin.

Our cucumber juices are distilled in a small historical distillery in Milan. By using historical distilleries, we support local heritage while also reducing the environmental impact associated with establishing new facilities.

Why does Sunset Serum feel slightly ticklish on my skin?

Refreshing Menthyl lactate is a high-performance cooling agent. Derived from menthol, this minty-scented molecule can instantly cool hot summer skin and can leave your skin feeling a bit ticklish.

Repairing Face Mask

Is there fragrance in Repairing Face Mask?

No, the Repairing Face Mask formula is fragrance free.

How does this mask help my skin after sun exposure?

This mask provides deep hydration and helps to soothe sun-stressed skin. Its nourishing ingredients work to repair and rejuvenate, leaving your skin feeling refreshed and revitalised.

What makes Repairing Face Mask calming?

This mask contains a blend of hydrating and soothing ingredients like aloe vera, hyaluronic acid, and natural oils, which work together to restore moisture and calm sun-damaged skin.

How often should I use this mask?

For best results, use the mask 2-3 times a week after sun exposure. It's also gentle enough for use as part of your regular skincare routine.

Is the Le Rub Repairing Face Mask suitable for all skin types?

Yes, this mask is designed to be suitable for all skin types, including sensitive skin. Its gentle formula helps to restore and nourish without causing irritation.

Can I use this mask on other parts of my body?

Absolutely! While it's primarily designed for the face, you can also apply it to other sun-exposed areas like your neck and shoulders for extra hydration and repair.

Can I use this mask as an overnight treatment?

Yes, absolutely. Repairing Face Mask will calm and soothe your skin overnight. Pair with Sunset Serum for a nocturnal feast to glow all-day, everyday.

Repairing Lotion

Is there fragrance in Repairing Lotion?

We've incorporated a 100% natural scent to infuse a soft, summery fragrance. This all-natural fragrance is preservative-free and carries a low risk of allergies.

Why does Repairing Lotion feel slightly ticklish on my skin?

Repairing Lotion may produce a slight tickling sensation due to the presence of cooling ingredients such as cucumber and aloe vera. These natural extracts work to soothe and refresh the skin, creating a gentle tingling or cooling effect upon application. This sensation is normal and often indicates the active ingredients are working to revitalize and nourish your skin, leaving it feeling refreshed and rejuvenated.

Can Repairing Lotion double as a body lotion?

Yes, absolutely! Repairing Lotion is versatile enough to be used as both a facial and body lotion. Its hydrating and nourishing formula, enriched with ingredients like grape seed oil, shea butter, glycerin, aloe vera, and cucumber, provides intense moisturization and soothing relief to sun-tired skin all over your body. Whether you need to soothe dry patches or maintain soft and supple skin from head to toe, Repairing Lotion has you covered.

I have sensitive skin. Is the Repairing Lotion suitable for me?

Absolutely! The Repairing Lotion is formulated with gentle ingredients and is suitable for all skin types, including sensitive skin.

Can I apply the Repairing Lotion on both my face and body?

While our Repairing Lotion is gentle, we recommend using our Repairing Face Mask or Sunset Serum specifically designed for the face. This ensures you get the maximum benefits for soothing and calming your facial skin.

Is the Repairing Lotion safe to use on children?

Yes, the Repairing Lotion is safe to use on children. Its gentle formula makes it suitable for the whole family, providing soothing relief and hydration after a day in the sun.

How long will it take to see results from using the Repairing Lotion?

You should notice instant relief and hydration after applying the Repairing Lotion. With continued use, you'll see improvements in the overall condition of your skin, including increased softness, suppleness, and a longer-lasting tan.

Questions & Suggestions

At Le Rub, we're dedicated to continuously enhancing our products and services. If you have any suggestions or need further information, please fill out the contact form below. We value your input and will respond as soon as we can!